Patient Experience at SoutheastHEALTH
Since implementing MOSAIQ, everyone in the care chain—from physician to valet attendant—is using the capabilities of MOSAIQ in the service of the center’s patient-first philosophy. Patient-centered care starts at the front entrance. With a daily schedule from MOSAIQ, parking valets know who is expected so they can greet patients personally and help them inside. Patients who are unfamiliar with the cancer center are escorted to their next destination throughout the facility. The ability of MOSAIQ to orchestrate patient care and capture data is not merely about providing memorable experiences; it is about improving the quality of care through analytics and insight. Custom monthly reports generated from MOSAIQ data are helping specialists identify and address the needs of patients and meet specific goals.
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